Note: The General Policy applies unless a specific Vendor Policy is posted below. For all policies retain all packaging materials, and pallets, in case a return is required.
GENERAL POLICY
SHIPPING AREA
We ship only to the lower 48 States and Washington, D.C. We do not ship to either Alaska, Hawaii, US Territories or international destinations.
SHIPPING COST
We know free shipping is appealing, and we wish we could offer it on every item. But because our appliances are large, heavy, and often require specialized freight handling, delivery costs vary significantly by model and destination — so a flat "free shipping" rate isn't something we can responsibly promise across our catalog.
Instead of guessing (or quietly building shipping into the price), we calculate your exact delivery cost for every order and send it to you for approval before anything is charged. Your card is never billed until you've reviewed and approved the final shipping cost. No surprises, no hidden markups — just an honest number for your specific order.
SHIPPING METHOD
We ship using standard carriers.
- We ship using standard carriers.
- The carrier will not bring the delivery inside. Delivery is curbside only.**See Forno Shipping & Delivery Policy regarding Forno In-Home Delivery.**
- Carrier will neither uninstall, remove from the premises, nor haul away old appliances.
- Carrier will not take away packaging debris.
- Carrier will not install the new appliances.
SHIPPING CARRIERS
We use several national and regional services including but not limited to FedEx, UPS, DHL, and RoadRunner.
SHIPPING ADDRESS
Deliveries require a street address. We cannot deliver to a PO address.
DELIVERY SIGNATURE
An adult must be present to inspect and sign for the delivery. If nobody is available, the order will be treated as an undeliverable order.
DELIVERY TIME
Most in stock orders take 2-9 days for handling and delivery to the lower 48 states.
UNDELIVERABLE ORDER
Orders undeliverable due to either an incorrect address or the customer not being available to receive the order, will incur a restocking fee as well as return delivery costs.
DAMAGED GOODS DELIVERED
Inspect the delivery before signing for it. If it is damaged, take pictures of the damage and refuse the order. See our return policy for additional information.
KEEP THE PACKAGING
Retain all packaging materials, and pallets, in case a return is required.
FORNO IN-HOME DELIVERY POLICY
This section applies only to Forno in-home delivery. All other portions of the General Policy apply to Forno purchases.
Forno appliances include In-Home Delivery:
- The courier will bring the appliance into your home and open the box to check for damages.
- Debris removal, installation, or haul away is not included.
- Delivery to Room of Choice (up to 7 steps with 2 movers):
- The courier will deliver to the room of your choice, up to 7 steps with 2 movers.
- If there are more than 7 steps, and/or more movers are required, the courier will charge the customer a fee.
- The fee is dependent on the number of steps and the number of movers required to get the appliance to the desired location.
- These fees are determined by the courier and are out of the control of either Forno or Global Appliances, LLC dba Refined Appliances.