Free Shipping On all orders within the lower 48 States.  Enjoy complimentary shipping on every order—no minimums, no hidden fees.

Shipping Policy

Note: The General Policy applies unless a specific Vendor Policy is posted below. For all policies retain all packaging materials, and pallets, in case a return is required.

General Policy
Forno Specific Policy

GENERAL POLICY

SHIPPING AREA
We ship only within the United States. Our shipping area is the 50 states and Washington, D.C. We do not ship to either US Territories or international destinations.

SHIPPING METHOD & COST
Shipping is free to the lower 48 states. Free shipping does not apply to either Hawaii or Alaska.

We ship using standard carriers. Delivery is curbside only. The carrier will not bring the delivery inside.**See Forno Shipping & Delivery Policy regarding Forno In-Home Delivery.**

SHIPPING CARRIERS
We use several national and regional services including but not limited to FedEx, UPS, DHL, and RoadRunner.

SHIPPING ADDRESS
Deliveries require a street address. We cannot deliver to a PO address.

DELIVERY SIGNATURE
An adult must be present to inspect and sign for the delivery. If nobody is available, the order will be treated as an undeliverable order.

DELIVERY TIME
Most in stock orders take 2-9 days for handling and delivery to the lower 48 states.

UNDELIVERABLE ORDER
Orders undeliverable due to either an incorrect address or the customer not being available to receive the order, will incur a restocking fee as well as return delivery costs.

DAMAGED GOODS DELIVERED
Inspect the delivery before signing for it. If it is damaged, take pictures of the damage and refuse the order. See our return policy for additional information.

KEEP THE PACKAGING
Retain all packaging materials, and pallets, in case a return is required.

FORNO IN-HOME DELIVERY POLICY

This section applies only to in-home delivery. All other portions of the General Policy apply to Forno purchases.

Forno appliances include In-Home Delivery:

  • The courier will bring the appliance into your home and open the box to check for damages.
  • Debris removal, installation, or haul away is not included.
  • Delivery to Room of Choice (up to 7 steps with 2 movers):
    • The courier will deliver to the room of your choice, up to 7 steps with 2 movers.
    • If there are more than 7 steps, and/or more movers are required, the courier will charge the customer a fee.
    • The fee is dependent on the number of steps and the number of movers required to get the appliance to the desired location.
    • These fees are determined by the courier and are out of the control of either Forno or Global Appliances, LLC dba Refined Appliances.
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